Multiple years of hands-on experience in community management and server staffing across diverse platforms, primarily Discord.
Managed communities of various types — gaming, developer/tech, creator-focused, NFT/Web3, and general online groups — adapting strategies to fit each culture and scale.
Built and led large-scale moderation teams with clear hierarchies, role systems, and SOPs that scale from 1k to 100k+ member servers.
Implemented moderation policies that maintain server status, reduce toxicity, and preserve organic community personality.
Expert in conflict resolution, user disputes, ban appeals, and high-risk incident handling with a track record of zero major escalations.
Designed onboarding flows, welcome systems, and engagement programs that boost retention and turn lurkers into active contributors.
Created and ran regular events, giveaways, role incentives, and seasonal campaigns to drive participation and growth.
Leveraged developer background to deeply understand and implement bots (Dyno, Carl-bot, custom scripts, etc.) for automation, logging, anti-spam, and custom features.
Set up, configured, and optimized moderation/security bots; taught staff teams how to use and troubleshoot them effectively.
Integrated technical solutions (e.g., reaction roles, ticket systems, verification flows) to reduce manual workload and improve server efficiency.
Produced internal documentation, staff training guides, and automated workflows that empower teams to operate independently and consistently.
Known for strong leadership presence, discipline, and ability to stabilize chaotic servers while fostering long-term, professional growth.